Welcome to Royal Reels — Australia’s premier online casino destination for those who love elegance and thrill. Designed especially for Australian players, Royal Reels blends the excitement of “The Pokies” with generous bonuses — including a No Deposit Bonus.
Support Available 24/7
Around the clock, wherever and whenever you play, our friendly support agents are ready to assist. Whether you’re spinning the pokies late at night or making a PayID deposit on a Sunday morning — help is always just a message away.
We understand the value of fast, helpful service. That’s why we’ve assembled a team of knowledgeable professionals who know Royal Reels inside out — ready to support you in real time.
Live Chat Support
Need immediate help? Our Live Chat connects you to a support agent within seconds. Just click the chat icon at the bottom right of your screen — it’s free, always on, and fast.
Email Support
If you’d rather write, you can reach us at:
[email protected]
Our email support team aims to respond within an hour — even on weekends and public holidays.
VIP & Loyalty Support
Are you a VIP or loyalty member? You’ll receive priority support from dedicated agents who understand your playing style and history. VIP members enjoy:
- Fast-tracked responses
- Priority in support queues
- Personalized service
To find out more about VIP benefits or eligibility, chat with us or check the VIP section in your account.
Help with Payments & Security
Need help with a PayID transaction, account verification, deposits, or withdrawals? Our support staff are trained to guide you step-by-step in secure processes. We can assist with:
- Instant deposit troubleshooting
- Withdrawal queries
- Clarifying bonuses and promotions
- Loading or game access issues
Let’s Connect
Whether you’re a seasoned high roller or new to The Pokies, Royal Reels support is here to make your experience seamless, secure, and enjoyable. Don’t hesitate — get in touch anytime.